A 13-item questionnaire comprising four components in outpatients' experience in the healthcare communication domain: problem solving, respect, lack of hostility, and nonverbal immediacy.
PCCC or QoL?
This compendium contains patient-reported measures that are either designed to specifically measure aspects of Person Centred Co-Ordinated Care (P3C), or alternatively tools that are designed to measure some aspect of Quality of Life (QoL) or Health Related Quality of Life (hrQoL). All the measures in this compendium have been broadly categorised into one of those two concepts.
Person Centred Coordinated Care
Main Domains Measured
This is the key domains that the measure is targeting.
Outpatients' experience of communication with hospital personnel other than doctors. Communication - problem solving, respect, lack of hostility, and nonverbal immediacy
Type of measure
The measures in this compendium can take a variety of forms. Generally, they will be either Patient Reported Outcome Measure (PROM) or Patient Reported Experience Measure (PREM). However, we have also included a few measures that are completed by proxy-individual (PROXY), which are useful in instances where the respondent cannot answer directly (e.g. dementia or end of life). Sometimes, these measures can even be a composite of these types, and target both experiences and outcomes – we have labelled these measures “PROEMs”.
The person that fills in the questionnaire - e.g. patient, Health Care Professional, or proxy (normally a carer or family member)
Copy of questionnaire
Measure in folder Development paper
The year in which the measure was first published.
Country developed in
The main country[s] in which the measure was first developed.
The publication in which the measure was originally published.
The measures can be either generic or disease specific (e.g. Diabetes, Heart Failure)
Main context tested in
The main context in which the measure has been developed and used (E.g. Hopital, General Practice etc).
Hospital - outpatient
Main countries used in
The main countries in which the measure has been developed and used.
e.g. Adults, Children, Elderly
Main uses of measure
The context in which the measure is most often used – e.g. clinical trials; national surveys.
The HCCQ gives information that could be taken as an indirect and subjective indicator of the quality of hospital services as provided by non-medical staff.
Used in UK?
Whether the instrument has been tested and validated within a UK healthcare context.
A crude indication of the impact of the measure on academia. This is the number of times the original publication has been cited on PubMed, divided/normalised to the years since publication.
Communication - problem solving, respect, lack of hostility, and nonverbal immediacy
Behaviour and communication skills
A brief description of the initially reported psychometric properties of the measure.
Psychometric tests were promising as regards factorial validity, evaluated with confirmatory factor analysis, and scales reliability. Factor scores were independent of patients' gender, age, and education.