The Patient Experience Questionnaire is a free to use, reliable, validated measure of patient experience. It is an 18 item self-reported measure of how a patient has felt about their consultation. It should be used only in one-on-one consultation circumstances. The items are not all suitable to domiciliary consultations. If you work in an inpatient setting the PPE-15 is probably more suitable: It measures patient experience along the domains: communication; emotions; short-term outcomes; barriers; and relations with auxiliary staff. The PEQ can be used to gain feedback on the practitioner-patient relationship across these domains. While it was developed for use by doctors, the questions are generic enough that it could be easily adapted to be used by other health professionals (e.g., change occurrences of the word
PCCC or QoL?
This compendium contains patient-reported measures that are either designed to specifically measure aspects of Person Centred Co-Ordinated Care (P3C), or alternatively tools that are designed to measure some aspect of Quality of Life (QoL) or Health Related Quality of Life (hrQoL). All the measures in this compendium have been broadly categorised into one of those two concepts.
Person Centred Coordinated Care
Main Domains Measured
This is the key domains that the measure is targeting.
Communication, emotions, short-term outcomes, barriers, relationships with auxiliary staff
Type of measure
The measures in this compendium can take a variety of forms. Generally, they will be either Patient Reported Outcome Measure (PROM) or Patient Reported Experience Measure (PREM). However, we have also included a few measures that are completed by proxy-individual (PROXY), which are useful in instances where the respondent cannot answer directly (e.g. dementia or end of life). Sometimes, these measures can even be a composite of these types, and target both experiences and outcomes – we have labelled these measures “PROEMs”.
The person that fills in the questionnaire - e.g. patient, Health Care Professional, or proxy (normally a carer or family member)
The measures can be either generic or disease specific (e.g. Diabetes, Heart Failure)
Main context tested in
The main context in which the measure has been developed and used (E.g. Hopital, General Practice etc).
Main countries used in
The main countries in which the measure has been developed and used.
UK, Germany, USA, Sweden
e.g. Adults, Children, Elderly
Main uses of measure
The context in which the measure is most often used – e.g. clinical trials; national surveys.
Designed to assess patient experiences of in-patient care and communication between themselves and physicians.
Used in UK?
Whether the instrument has been tested and validated within a UK healthcare context.
A crude indication of the impact of the measure on academia. This is the number of times the original publication has been cited on PubMed, divided/normalised to the years since publication.
Measures patient experience along the domains: communication; emotions; short-term outcomes; barriers; and relations
Generic care planning
Shared decision making
Behaviour and communication skills
A brief description of the initially reported psychometric properties of the measure.
Fifteen items were selected from the bank of questions included in the Picker in-patient questionnaires. These items have a high degree of face validity and when summed to an index they show a high degree of construct validity and internal reliability consistency.